My Account
Why Sign Up?

To register, click on 'Click Here to Register' - you'll need your account number and the amount of your last bill payment. Within 24 hours you'll have online access to your consumption details and hourly and daily Smart Meter consumption charts*.

Please note this replaces our e-Care site. If you have previously used our e-Care site your access code will use your 10 digit account number including leading zeros. For example, if your account number is 12345-06, you will enter: 00012345-06 (including the dash). Your password has not changed. You will use the same password that you used to access e-Care.

Your hourly data is supplied from the provincial Management Data Management Repository (MDMR) who is responsible for storing your meter reading information.

We protect the privacy of your information please ensure that you do too! Please don't share your account number or password!

*This feature is available for customers who have been switched to Time-of-Use (TOU) pricing.

My Account Login
Need an Access Code?

Please enter your Access Code and password

Access Code:
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Forgot your Access Code? Click Here
Having trouble logging in? Please contact our customer service team.
Contact Us

500 Regent Street | P.O. Box 250 | Sudbury, Ontario P3E 4P1
Monday - Friday, 8:30a.m. - 4:25p.m.
Phone - Sudbury: 705.675.7536
Phone - West Nipissing: 705.753.2341
Fax: 705.671.1413